Shipments and returns
Your pack shipment
Packages are generally dispatched within 5-7 days after receipt of payment.
We will deliver your order to any UK and EU/Non EU address though lead times and sometimes prices will vary depending on the postcode. Our standard delivery sometimes uses a international carrier and in most cases you will receive your goods within 7 to 21 working days. For delivery outside Europe please contact us and we can provide you with a more accurate delivery price and lead time prior to your purchase. When your delivery arrives, please check it for shortages and damages and let us know of any shortages or damages within 72.
PLEASE NOTE that buyers from UK are responsible for paying import taxes.
The delivery vehicle must be able to park at the delivery address without committing a parking offence. If you know of any parking restrictions or problems, they must be made known to GB Group 3D Decor Ltd at the time of ordering.
Please also note that our delivery drivers do not unload your goods into your property or storage location. Therefore, you must ensure you have the appropriate personnel with you at the time of delivery to assist you in moving the goods to your desired location.
Our standard delivery terms state that we can inform you on the day or the day before delivery for the exact time of deliver. Our carriers typically deliver between the hours of 8am and 8pm. We cannot provide a specific time slot for your delivery, as the products we are providing are handmade and it takes different time to produce and deliver them.
Please do not book your installer on the day of delivery as we cannot guarantee the goods will arrive before 6 pm in the evening, in which case you would have paid for a trades person to wait around all day. Instead, we recommend that you do not book your installer until after you have received the goods. This also allows you to check the goods thoroughly and ensure you are happy with them before committing to keeping them and having them installed.
If a delivery is attempted on an agreed delivery date and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any redelivery costs incurred.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Boxes are amply sized and your items are well-protected.
Returns Policy
Under the Consumer Contracts Regulation 2013, you have the right to cancel and return your goods for any reason, so long as written notification is provided within 14 days of receiving the goods. We recommend you contact us first by telephone and then provide written confirmation of your desire to cancel by email. If the goods do not meet the requirements the customer can return the received goods within 14 days (after the dates of receipt) providing that the goods and packaging are in the original condition in which they were received. It is your responsibility to return the goods with a courier of your choice and to cover the cost of this return. This also ensures you will be insured against any transit damage which occurs in the delivery of the goods back to GB Group 3D Decor Ltd, and if transit damage does occur, you will be able to make a claim for the value of the goods from the courier you used. You MUST return the goods within 14 days of receiving notification from GB Group 3D Decor Ltd to do so otherwise you will void your right to cancel. In most circumstances, we cannot arrange for the goods to be collected as we will not be insured against transit damage. However, in some cases, we may be able to collect the goods from you directly, but you will be required to pay for the cost of that collection. Please Note: If you refuse the goods at the point of delivery, this is equivalent to having them uplifted and will still be subject to the appropriate return costs.
Upon the receipt of the goods back into our warehouse and provided they are undamaged and delivered with the original packaging, we will issue a full refund for your order within a maximum of 14 days. All agreed refunds will be made using the same payment methods as used by the purchaser. Note: If you have paid extra for unloading the goods, this additional service charge is non-refundable.